Delivery Policy

1. Introduction

This policy sets out the details of the delivery methods, periods, and charges that apply to orders for our products made through the Allora website. This policy is a legally binding document and forms part of the contract of sale between you and Allora under our Terms and Conditions.

2. Delivery Areas

We deliver to all accessible locations across the Philippines. Whether you are in Metro Manila, Luzon, Visayas, or Mindanao, we partner with reliable last-mile carriers to ensure your order reaches you safely.

3. Delivery Methods and Estimated Periods

Because Allora specializes in [Insert: e.g., Curated/Bespoke/Imported] items, our delivery timeline is longer than standard retail.

  • The Lead Time: Most items have an estimated delivery window of 45 to 70 calendar days.

  • Why the wait? This period accounts for [Insert: e.g., artisanal handcrafting, international sea freight, and Philippine Customs clearance].

  • Order Processing: If you place your order by 2:00 PM on a working day, processing begins that day. Orders placed after 2:00 PM, or on weekends/holidays, will be processed on the next business day.

Important Note: The delivery periods are indicative only. While we make every effort to deliver within 70 days, delays may occur due to international shipping schedules or customs processing. We will provide regular milestone updates via email or SMS.

4. Delivery Charges

Delivery charges are calculated automatically during the checkout process based on:

  1. The delivery destination (Zone-based rates).

  2. The total weight and dimensions of your order.

  3. Any special handling requirements (e.g., "White Glove" assembly for furniture).

5. Fraud and Security Screening

To protect our customers, we may conduct fraud screening checks before dispatching high-value items. If your delivery is likely to be delayed due to these checks, we will notify you immediately.

6. Receipt and Inspection

In accordance with the Internet Transactions Act, please inspect your items upon arrival. We recommend taking an unboxing video to support any claims for damages that may have occurred during the 45–70 day transit period.