Return and Refund Policy

Last Updated: January 11, 2026

1. Our Commitment to Quality

At Allora by Décor, we take pride in the quality of our products. In compliance with the Consumer Act of the Philippines (R.A. 7394) and the Internet Transactions Act of 2023, we are committed to providing a fair and transparent return process. We do not practice a "No Return, No Exchange" policy for defective items.

2. Returns for Defective or Damaged Items

If you receive a product that is damaged, defective, or significantly different from what was described on our website, you are entitled to a remedy.

  • Timeline: You must notify us within seven (7) days of receiving your order to report a defect.

  • Evidence: To facilitate the process, we require photos or a video of the defect and your proof of purchase (Order ID or Sales Invoice).

  • Remedies: Under DTI guidelines, you may choose between a repair, a replacement of the same item, or a full refund.

3. Change of Mind Returns

Under Philippine law, a "change of mind" does not legally entitle a consumer to a refund or exchange. However, to ensure our customers are happy with their Allora experience:

  • Eligibility: We may accept returns for change of mind at our discretion, provided the item is unused, in its original packaging, and in resalable condition.

  • Costs: For change of mind returns, the customer is responsible for all shipping and handling costs associated with the return.

  • Exclusions: Personalized items, sale items, and intimate apparel are strictly non-returnable for change of mind.

4. Refund Process

Once your return is received and inspected (typically within 3–5 business days), we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed back to your original payment method (GCash, Maya, or Bank Transfer).

  • Timeline: Depending on your bank, please allow 7–14 business days for the credit to reflect in your account.

5. Shipping for Returns

  • For Defective Items: Allora will cover the shipping costs for the return and the delivery of the replacement.

  • For Non-Defective Items: The customer must arrange and pay for the return shipping to our warehouse in Quezon City.

6. How to Start a Return

To begin a return request, please contact our support team:

  • Email: alloralinen@gmail.com

  • Phone/Viber: 87141131

  • Office Hours: Monday to Saturday, 9:00 AM – 6:00 PM (PHT).